Moloney Vets logo

Privacy Policy

Moloney Veterinary Clinics is the trading name of North Essex Veterinary Limited. This privacy policy explains how we use any personal information we collect about you when you register with us or use our website

• What information do we collect about you?
• Website Registration And Contact Forms
• Security Cameras (CCTV)
• How will we use the information about you?
• Access to your information and correction
• Cookies
• Other Websites
• Social Media
• Changes to our privacy policy
• How to contact us

What information do we collect about you?

In accordance with the General Data Protection Regulations, GDPR, Moloney Veterinary Clinics collect and hold the following information in regard to our clients names, addresses, telephone numbers, including mobile telephone numbers and email addresses. We collect the information about you when you register with us.
We also collect information when you voluntarily complete customer surveys or provide feedback. Website usage information is collected using cookies.

Website Registration And Contact Forms

Users registering or contacting this website and/or our staff, do so at their own discretion and provide their details at their own risk.
All information will be confidential and kept secure. Dormant records are deactivated. Information no longer required will be deleted.
We try to make the submission form secure, but submission using these forms is at your own risk. If you are concerned about providing information via the internet, please register or contact us by phone or in person at our practice.

Security Cameras (CCTV)

We have CCTV equipment installed to monitor both public and non public areas of our premises. This equipment has been installed for security and fraud prevention reasons. The recordings are stored within the equipment for a maximum of 30 days. After this time old recordings are deleted. Recordings will only be viewed by our staff members, but where we suspect there may be criminal activity a selected recording may be passed on to the police or other agencies for investigation purposes.

How will we use the information about you?

We collect information about you for the purpose of providing veterinary treatment to animals, the information will be used to notify you of routine vaccinations, forthcoming treatments and to provide information on your animal when under our care.
You may opt out at any time.
With your permission your information will also be passed on when required to veterinary colleagues for the purposes of second opinions, referrals, or a change of practice.
We will also pass on your details to our 3rd party Micro Chipping Company for the purpose of registering your pet onto the Micro Chipping Database.
We will not pass on your details to any other third party companies without your consent.
Where necessary we may send your details to, and also use information from credit reference, debt collection and fraud prevention agencies.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us using the contact methods below. We may make a small charge for this service.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other Websites

Our website may contain relevant external links. These links are utilised at your own discretion and we cannot accept responsibility for third party websites or their content.
Our privacy policy only applies to information collected via our own website, when you link to other websites you should read their own privacy policies.

Social Media

Interactions made with our external social media services that this website and its owners provide, are subject to these services' individual privacy policies. When interacting with these services, we would strongly recommend that you do not include information you regard as personal or private.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated in June 2018.

How to contact us

Please contact us if you have any question s about our privacy policy or information we hold about you by

Email dpo@moloneyvets.co.uk

Telephone 01371 872102

Post Data Protection Officer
Moloney Veterinary Clinics, Marks Farm, The Broadway, Great Dunmow, Essex. CM6 3BQ